Outsource or do the job yourself?

Outsourcing has become a convenient and trendy way of rendering services for both public and private companies. Plenty of organizations that have typically employed their own staff for every function now contract or outsource them to third party professionals. Outsourcing IT services is the same and it has turned into a popular cost saving trend for thousands of firms globally. However, industry analysts indicate a decline in IT outsourcing and more and more companies focus back on in-house IT teams. Let us consider the advantages and flaws of IT outsourcing.

First considered as a simple technique for reducing IT costs, today outsourcing is evolving to involve strategically focused, comprehensive management of core business processes. The bottom of outsourcing is that professionals are engaged to provide the supporting functions, thus enabling company executives to focus on its core business. Such professionals can undertake all of your IT functions, beginning with strategic planning to basic telephone support, allowing the business to evolve by concentrating on what it does best.

Along with cost saving benefits, maximizing resources, improving external services etc, IT outsourcing also grants a business the access to a vast pool of industry professionals and the cutting edge technology. For a mid-sized company it may be too expensive and time consuming to maintain such technical resources internally. IT outsourcing will help avoiding then hurdles of keeping the pace with the latest technology trends and ensure your IT is in safe hands.

We have some interesting statistics, according to which the companies that outsourced part of their IT services claim that they achieved all or some of their objectives with outsourcing.

Delegation of your IT services does not mean that you completely lose control over your IT department – you can maintain control of the future direction of your IT if you wish.

The most popular services for IT outsourcing

  • Application Service Provision
  • Development and Maintenance of Applications
  • Desktop Management
  • Disaster Recovery
  • Education & Training
  • Network & Systems Support
  • Strategic Planning

However, along with advantages some negative hurdles do exist. The most concerning issue is that executives and employees feel that they lose control and flexibility of delivery of IT service. By focusing on core business, executives will lose control over operations of the IT services provided. And this could be a real problem since company business needs change and increases the need for proper communication between partners.

Almost all outsourced IT contract last for a long period of time. Only using long term contracts can provide effective ROI because of the high cost of transferring assets and employees.

We also can enumerate the number of problems caused with lasting IT outsourcing contracts:

  • Difficulties to terminate contractual relations if the supplier appears to be unsuitable
  • Difficulties to predict the needs of business for the next years (typical term of a contract)
  • Difficulties in reforming an internal IT department upon contract expiration

Possessing both pro’s and con’s, IT outsourcing remains very efficient for many organizations. The trust and good relationship between the parties, proper communication and team work is the warrant of the concept success. The final purpose is get a solution that provides your business with more value and, in most cases, IT outsourcing can be of great aid.